Resources: Webinars, Videos, Case Studies, and White Papers

Digital Customer Service: Best Practices for Financial Institutions

E-book

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The Patient Will See You Now: How 2020 Changed the Patient Experience Forever

White Paper

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Embracing Digital Customer Engagement: Overcoming Obstacles to Thrive in the World of Digital

Report

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Digital Customer Collaboration: A Guide to Building & Keeping Digital Banking Relationships

E-book

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Patient Access & Patient Transfer: Accelerating Your Digital Communications During the Pandemic

Webinar

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BAI Podcast: The Search for Humans in the Surge of Digital Banking

Podcast

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Enhancing Patient Experience: 5 Things Patient Expect from a Modern Contact Center

E-book

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The Shift from Digital Customer Service to Digital Customer Collaboration

Article

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Revation Systems Demo: Finovate West Digital

Video

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Roper St. Francis Healthcare Improves Patient Experience through Real-Time Data

Case Study

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LinkLive Video Banking Overview

Video

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A Midwestern Regional Bank

Case Study

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3 Best Practices for Selecting a Video Banking Solution

E-book

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Zero-Trust, Session-Based Models Overpowering Legacy Technology for Healthcare Networking Enhancements

Article

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LinkLive Appointment Scheduling Overview

Video

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How the South Bend Clinic Reduced Abandonment Rates by 200% with LinkLive

Case Study

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Digital Customer Service During & Beyond the Pandemic

Webinar

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What’s the Potential for Real-Time Analytics in Healthcare?

Article

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Digital Customer Service Customization Guide

Checklist

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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Case Study

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AI Chatbots and Improving the Digital Patient Experience

Article

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The Hunt for Frictionless Connections That Are Also Safe

Article

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LinkLive Measuring, Monitoring, Planning (MMP)

Product Guide

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North Memorial Health Improves Revenue Cycle through Text/Chat to Schedule Patient Communications

Case Study

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5 Signs Your Contact Center Needs a Communications System Upgrade

Article

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4 Ways To Improve The Patient Experience

Article

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Virtual Engagement in Healthcare: Transforming the Future of Connected Patient Care

E-book

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LinkLive Appointment Scheduling

Product Guide

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LinkLive Mobile Worker

Product Guide

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Customer Engagement is Not a Job for Technology Alone

Article

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MN Board on Aging

Case Study

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LinkLive Chat

Product Guide

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HIPAA vs. HITRUST, And Why It Matters

Article

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3 Common Cybersecurity Scenarios and Tips for Preventing Them

Article

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Cornhusker Bank Differentiates through Improved Customer Interactions

Case Study

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How UC Is Helping ACOs Integrate Comms For Better Care

Article

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LinkLive Mobile Worker

Product Guide

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How UC Is Impacting the Future of Senior Care

Article

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Why Video Banking is an Integral Part of the Long-Term Communications Strategy

Article

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A Midwest Regional Healthcare System

Case Study

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LinkLive CmyServices: Revolutionizing Consumer Conferencing

Product Guide

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Why Innovative Health IT Designs Must Consider Security First

Article

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Fintech & Banking: The Shift in Customer Experience

Article

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Self-Service & mHealth: How Tech is Transforming Expectations

Article

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How UC Analytics Can Personalize CX

Article

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LinkLive Chat Overview

Product Guide

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LinkLive Measuring, Monitoring, Planning (MMP)

Product Guide

Learn More

Medical Call Centers, Or Next-Generation Clinics?

Article

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Elevating the Customer Experience in Banking

Article

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How Call Centers Are Transforming Veteran Care

Article

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AI’s Mark on UC, and How it’s Shaping the Future of Engagement

Article

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Virtual Monitoring & How It Can Improve The Patient Experience

Article

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LinkLive CmyServices: Revolutionizing Consumer Conferencing

Product Guide

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LinkLive Banking Overview

Product Guide

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Closing the Healthcare Gaps with UC & Data

Article

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Telemedicine: Reaching Rural Communities In A New Way

Article

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Most Financial Institutions Over-Engineer Their AI Solutions

Article

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How AI Can Help Seniors Navigate Care

Article

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How APIs Help Banks Connect with Customers

Article

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Going the Distance: Why Remote Work Solutions Work for Patients and Providers

White Paper

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Access is Everything: How Demand for Digital Innovation is Changing Healthcare

White Paper

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Branch Transformation: Achieving Branch Transformation by Bringing Together Virtual and Physical Channels

White Paper

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Aligning Consumer Preferences with Digital and Human Channels to Provide a Superior Mobile-First Banking Experience

White Paper

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High Tech Meets High Touch: Can It Click in the Continuum of Care?

White Paper

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Beyond Words: Patient Engagement Makes Dollars and Sense

White Paper

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3 Ways to Improve Customer Loyalty Through a Secure Digital Banking Approach

Article

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Consolidating Vendor Networks: Enhancing Digital Banking Capabilities with a UC Solution

White Paper

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Digitalizing Employee & Customer Experiences in Banking: Overcoming Unprecedented Challenges to Thrive in 2021

White Paper

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Securing the Digital Banking Experience: Striking a Careful Balance Between Security & the Customer Experience

White Paper

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Remote Agents: Moving from the Quick Fix to Long Term Solution

E-book

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Three Emerging Trends Impacting & Accelerating Digital Communications Adoption

Article

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Bridging the Divide Between the Online and In-Person Customer Experience

Article

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4 Patient Communications Trends for Beyond the Pandemic

Webinar

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Resource Center

Digital Customer Service: Best Practices for Financial Institutions

The Patient Will See You Now: How 2020 Changed the Patient Experience Forever

Embracing Digital Customer Engagement: Overcoming Obstacles to Thrive in the World of Digital

Digital Customer Collaboration: A Guide to Building & Keeping Digital Banking Relationships

Patient Access & Patient Transfer: Accelerating Your Digital Communications During the Pandemic

BAI Podcast: The Search for Humans in the Surge of Digital Banking

Enhancing Patient Experience: 5 Things Patient Expect from a Modern Contact Center

The Shift from Digital Customer Service to Digital Customer Collaboration

Revation Systems Demo: Finovate West Digital

Roper St. Francis Healthcare Improves Patient Experience through Real-Time Data

LinkLive Video Banking Overview

A Midwestern Regional Bank

3 Best Practices for Selecting a Video Banking Solution

Zero-Trust, Session-Based Models Overpowering Legacy Technology for Healthcare Networking Enhancements

LinkLive Appointment Scheduling Overview

How the South Bend Clinic Reduced Abandonment Rates by 200% with LinkLive

Digital Customer Service During & Beyond the Pandemic

What’s the Potential for Real-Time Analytics in Healthcare?

Digital Customer Service Customization Guide

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

AI Chatbots and Improving the Digital Patient Experience

The Hunt for Frictionless Connections That Are Also Safe

LinkLive Measuring, Monitoring, Planning (MMP)

North Memorial Health Improves Revenue Cycle through Text/Chat to Schedule Patient Communications

5 Signs Your Contact Center Needs a Communications System Upgrade

4 Ways To Improve The Patient Experience

Virtual Engagement in Healthcare: Transforming the Future of Connected Patient Care

LinkLive Appointment Scheduling

LinkLive Mobile Worker

Customer Engagement is Not a Job for Technology Alone

MN Board on Aging

LinkLive Chat

HIPAA vs. HITRUST, And Why It Matters

3 Common Cybersecurity Scenarios and Tips for Preventing Them

Cornhusker Bank Differentiates through Improved Customer Interactions

How UC Is Helping ACOs Integrate Comms For Better Care

LinkLive Mobile Worker

How UC Is Impacting the Future of Senior Care

Why Video Banking is an Integral Part of the Long-Term Communications Strategy

A Midwest Regional Healthcare System

LinkLive CmyServices: Revolutionizing Consumer Conferencing

Why Innovative Health IT Designs Must Consider Security First

Fintech & Banking: The Shift in Customer Experience

Self-Service & mHealth: How Tech is Transforming Expectations

How UC Analytics Can Personalize CX

LinkLive Chat Overview

LinkLive Measuring, Monitoring, Planning (MMP)

Medical Call Centers, Or Next-Generation Clinics?

Elevating the Customer Experience in Banking

How Call Centers Are Transforming Veteran Care

AI’s Mark on UC, and How it’s Shaping the Future of Engagement

Virtual Monitoring & How It Can Improve The Patient Experience

LinkLive CmyServices: Revolutionizing Consumer Conferencing

LinkLive Banking Overview

Closing the Healthcare Gaps with UC & Data

Telemedicine: Reaching Rural Communities In A New Way

Most Financial Institutions Over-Engineer Their AI Solutions

How AI Can Help Seniors Navigate Care

How APIs Help Banks Connect with Customers

Going the Distance: Why Remote Work Solutions Work for Patients and Providers

Access is Everything: How Demand for Digital Innovation is Changing Healthcare

Branch Transformation: Achieving Branch Transformation by Bringing Together Virtual and Physical Channels

Aligning Consumer Preferences with Digital and Human Channels to Provide a Superior Mobile-First Banking Experience

High Tech Meets High Touch: Can It Click in the Continuum of Care?​

Beyond Words: Patient Engagement Makes Dollars and Sense

3 Ways to Improve Customer Loyalty Through a Secure Digital Banking Approach

Consolidating Vendor Networks: Enhancing Digital Banking Capabilities with a UC Solution

Digitalizing Employee & Customer Experiences in Banking: Overcoming Unprecedented Challenges to Thrive in 2021

Securing the Digital Banking Experience: Striking a Careful Balance Between Security & the Customer Experience

Remote Agents: Moving from the Quick Fix to Long Term Solution

Three Emerging Trends Impacting & Accelerating Digital Communications Adoption

Bridging the Divide Between the Online and In-Person Customer Experience

4 Patient Communications Trends for Beyond the Pandemic

From the Blog

High Tech Meets High Touch: Can It Click in the Continuum of Care?