--- title: "Resources: Webinars, Videos, Case Studies, and White Papers" description: We have compiled 63 E-books, Webinars, Videos, Product Guides and Articles to assist you in meeting your goals. --- [COVID-19](https://revation.com/covid-19/) [DEMO](https://revation.com/linklive-demo/) [CONTACT](https://revation.com/contact-us/) [LEARN MORE ABOUT VIDEO BANKING](https://revation.com/linklive9/linklive-chat/) [![RevationLogo_154x44](https://info.revation.com/hubfs/RevationLogo_154x44.png "RevationLogo_154x44")](https://revation.com) - [WHY REVATION](https://revation.com/revation-story/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Our Team](https://revation.com/revation-story/our-team/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Your Security](https://revation.com/revation-story/your-security/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - 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[Case Studies](https://blog.revation.com/tag/case-studies?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Healthcare Scenarios](https://revation.com/customer-success/healthcare-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Financial Scenarios](https://revation.com/customer-success/financial-scenarios/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [Customer Success](https://revation.com/customer-success/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [EVENTS](https://revation.com/upcoming-events/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [NEWS](https://revation.com/news/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) - [BLOG](https://blog.revation.com/?utm_source=Smart%20Blog%20Links&utm_medium=Smart%20Blog%20Links&utm_campaign=Smart%20Blog%20Links&utm_term=Smart%20Blog%20Links&utm_content=Smart%20Blog%20Links) ![NCUCCC_RC_BannerImage_v4](https://info.revation.com/hubfs/NCUCCC_RC_BannerImage_v4.jpg "NCUCCC_RC_BannerImage_v4") # Delivering Beyond Digital Customer Service: Are you ready? Prior to the disruption that the COVID-19 pandemic caused to the financial services industry, digital transformation was a bullet point on an annual project list for credit unions across the nation. As stay-at-home orders and social distancing measures began to limit hours of operation for credit unions, the promise of virtual banking at scale, which was once a far-out item on a wish list, quickly became a critical necessity. Now that credit unions have adapted to the changes brought on by the pandemic, industry standards for the digital member experience are shifting. Today, credit unions must reimagine their long-term communications strategies to support their success in an industry becoming increasingly less reliant on brick-and-mortar locations and heavily focused on virtualized communications. To mitigate the risk of losing members in an increasingly virtual world, credit unions must shift their focus to a new digital engagement methodology that encompasses the virtualization of work functions across the entire branch rather than simply the call center. --- #### Use the resources below to plan for your journey or sign up for a one-on-one consultation with our experts.    [![LinkLive Banking](https://no-cache.hubspot.com/cta/default/7904435/70f1bcba-d3e7-4ef6-a04c-5617e091c703.png)](https://cta-redirect.hubspot.com/cta/redirect/7904435/70f1bcba-d3e7-4ef6-a04c-5617e091c703) Content Type: All Articles Case Studies Checklists E-books Podcasts Product Guides Videos Webinars White Papers ![search](https://cdn2.hubspot.net/hubfs/3842749/Credo%20pack/Icons/search-icon.svg)   ##### **Digital Customer Service:** Best Practices for Financial Institutions E-book [Learn More](https://info.revation.com/en-us/dcs-best-practices-ebook?hsLang=en)   ##### **Embracing Digital Customer Engagement:** Overcoming Obstacles to Thrive in the World of Digital Report [Learn More](https://info.revation.com/embracing-digital-customer-engagement-celent-report?hsLang=en)   ##### **Digital Customer Collaboration:** A Guide to Building & Keeping Digital Banking Relationships E-book [Learn More](https://info.revation.com/digital-customer-collaboration-banking?hsLang=en)   ##### **BAI Podcast:** The Search for Humans in the Surge of Digital Banking Podcast [Learn More](https://info.revation.com/digital-customer-service-during-beyond-the-pandemic-0?hsLang=en)   ##### The Shift from Digital Customer Service to Digital Customer Collaboration Article [Learn More](https://blog.revation.com/the-shift-from-digital-customer-service-to-collaborative-banking-communications?hsLang=en)   ##### **Revation Systems Demo:** Finovate West Digital Video [Learn More](https://info.revation.com/finovate-2020-replay?hsLang=en)   ##### LinkLive Video Banking Overview Video [Learn More](https://info.revation.com/linklive-video-banking-overview?hsLang=en)   ##### A Midwestern Regional Bank Case Study [Learn More](https://blog.revation.com/a-midwestern-regional-bank?hsLang=en)   ##### 3 Best Practices for Selecting a Video Banking Solution E-book [Learn More](https://info.revation.com/en-us/ebook-form?hsLang=en)   ##### LinkLive Appointment Scheduling Overview Video [Learn More](https://info.revation.com/linklive-appointment-scheduling-overview-video?hsLang=en)   ##### Digital Customer Service During & Beyond the Pandemic Webinar [Learn More](https://info.revation.com/digital-customer-service-during-beyond-the-pandemic?hsLang=en)   ##### **Digital Customer Service** Customization Guide Checklist [Learn More](https://info.revation.com/digital-customer-service-customization-guide?hsLang=en)   ##### The Hunt for Frictionless Connections That Are Also Safe Article [Learn More](https://info.revation.com/the-hunt-for-frictionless-connections-that-are-also-safe?hsLang=en)   ##### 5 Signs Your Contact Center Needs a Communications System Upgrade Article [Learn More](https://info.revation.com/5-signs-your-contact-center-needs-a-communications-system-upgrade?hsLang=en)   ##### LinkLive Appointment Scheduling Product Guide [Learn More](https://info.revation.com/linklive-appointment-scheduling-brochure?hsLang=en)   ##### Customer Engagement is Not a Job for Technology Alone Article [Learn More](https://info.revation.com/customer-engagement-is-not-a-job-for-technology-alone?hsLang=en)   ##### LinkLive Chat Product Guide [Learn More](https://info.revation.com/linklive-banking-chat-overview?hsLang=en)   ##### Cornhusker Bank Differentiates through Improved Customer Interactions Case Study [Learn More](https://blog.revation.com/cornhusker-bank?hsLang=en)   ##### LinkLive Mobile Worker Product Guide [Learn More](https://info.revation.com/read-later-linklive-mobile-worker-overview?hsLang=en)   ##### Why Video Banking is an Integral Part of the Long-Term Communications Strategy Article [Learn More](https://info.revation.com/why-video-banking-is-an-integral-part-of-the-long-term-communications-strategy?hsLang=en)   ##### **LinkLive CmyServices:** Revolutionizing Consumer Conferencing Product Guide [Learn More](https://info.revation.com/linklive-banking-cmyservices-revolutionizing-consumer-conferencing?hsLang=en)   ##### **Fintech & Banking:** The Shift in Customer Experience Article [Learn More](https://info.revation.com/fintech-banking-the-shift-in-customer-experience?hsLang=en)   ##### How UC Analytics Can Personalize CX Article [Learn More](https://info.revation.com/fintech-banking-how-uc-analytics-can-personalize-cx?hsLang=en)   ##### LinkLive Measuring, Monitoring, Planning (MMP) Product Guide [Learn More](https://info.revation.com/linklive-banking-measuring-monitoring-planning-mmp?hsLang=en)   ##### Elevating the Customer Experience in Banking Article [Learn More](https://info.revation.com/elevating-the-customer-experience-in-banking?hsLang=en)   ##### AI’s Mark on UC, and How it’s Shaping the Future of Engagement Article [Learn More](https://info.revation.com/ais-mark-on-uc-and-how-its-shaping-the-future-of-engagement?hsLang=en)   ##### LinkLive Banking Overview Product Guide [Learn More](https://info.revation.com/overview-linklive-banking-built-for-credit-unions-banks?hsLang=en)   ##### Most Financial Institutions Over-Engineer Their AI Solutions Article [Learn More](https://info.revation.com/most-financial-institutions-over-engineer-their-ai-solutions?hsLang=en)   ##### How APIs Help Banks Connect with Customers Article [Learn More](https://info.revation.com/how-apis-help-banks-connect-with-customers?hsLang=en)   ##### **Branch Transformation:** Achieving Branch Transformation by Bringing Together Virtual and Physical Channels White Paper [Learn More](https://info.revation.com/achieving-branch-transformation-by-bringing-together-virtual-and-physical-channels?hsLang=en)   ##### Aligning Consumer Preferences with Digital and Human Channels to Provide a Superior Mobile-First Banking Experience White Paper [Learn More](https://info.revation.com/aligning-consumer-preferences-with-digital-and-human-channels-to-provide-a-superior-mobile-first-banking-experience?hsLang=en)   ##### 3 Ways to Improve Customer Loyalty Through a Secure Digital Banking Approach Article [Learn More](https://info.revation.com/3-ways-to-improve-customer-loyalty-through-a-secure-digital-banking-approach?hsLang=en)   ##### **Consolidating Vendor Networks:** Enhancing Digital Banking Capabilities with a UC Solution White Paper [Learn More](https://info.revation.com/consolidating-vendor-networks-enhancing-digital-banking-capabilities-with-a-uc-solution?hsLang=en)   ##### **Digitalizing Employee & Customer Experiences in Banking:** Overcoming Unprecedented Challenges to Thrive in 2021 White Paper [Learn More](https://info.revation.com/digitalizing-employee-customer-experiences-in-banking?hsLang=en)   ##### **Securing the Digital Banking Experience:** Striking a Careful Balance Between Security & the Customer Experience White Paper [Learn More](https://info.revation.com/securing-the-digital-banking-experience?hsLang=en)   ##### Bridging the Divide Between the Online and In-Person Customer Experience Article [Learn More](https://info.revation.com/bridging-the-divide-between-the-online-and-in-person-customer-experience?hsLang=en) ### From the Blog © Copyright 2022   |   Revation Systems, Inc.   |   All Rights Reserved   |   [Privacy Policy](https://revation.com/privacy-policy) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "LinkLive" }, "dateModified" : "September 25, 2021, 1:22:33 PM", "datePublished" : "2021-09-24 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